Contract Service Providers

To a certain extent, ACAs’ safe operation depends on reliable contract service provider’s quality performance.

All ACA contracted service providers must deliver services to an agreed contractual specification. To ensure quality, the ACA Compliance Monitoring Quality Assurance System will monitor audit or inspect the standard of all contracted service providers.

Before ACA uses a contract service provider, the Head of Quality will conduct an audit of the contract service provider to ensure that that the contracted service providers have the necessary manpower, resources, authorization and or approvals to conduct all required services. The audit will be recorded on Contract Service Provider Audit Form. QAS-6. The audit may be conducted in person or over the phone if all requested records and references can be emailed or faxed to the Head of Quality. If away from home base and in unforeseen circumstances, the Pilot-in-Command may conduct a spot audit before using any services. Normally, a spot audit will be conducted by the Pilot-in-Command for maintenance, fueling or de-icing. The Pilot-in-Command will use their best judgment and decide if any services will be used. The Pilot-in-Command will contact the Head of Quality and or other Nominated Persons if they have any doubts or questions before using any services.

All ACA are made aware through their initial and recurrent training that if we purchase goods or services from a contract service provider, ACA remains responsible for the purchased goods or services and shall undertake the necessary controls to ensure quality for the contracted service.

All ACA are made aware through their initial and recurrent training that the responsibility for quality of the product or services also remains with ACA. A written agreement will exist and shall clearly defining responsibilities between ACA and all contracted service providers. It will be made clear that all agreed activity contained in the agreement will be subject to ACA’s QAS standards.

If ACA satisfies aircraft operational needs through a wet lease agreement with another operator ACA monitor the performance of such other operator to ensure operational quality, safety and security needs of the ACA are being fulfilled (audits and inspections).

When a contracted service provider service falls below standard, contractual action shall be taken and non conformity awareness rose within the Quality Assurance System. In this event, the Head of Quality is responsible for closely monitoring the service provider to ensure that quality is not compromised.

All ACA department managers and supervisors and employees will ensure all contracted services are executed with a high standard of safety.

ACA shall ensure that all contracted services that affect the safety of operations are being fulfilled through a monitoring program.

The monitoring program consists of:

• Daily monitoring - performed by all ACA operational staff that are in contact with ;
• Audits - performed by ACA Auditors;
• Inspections - performed by ACA Inspectors.

All ACA operational staff shall perform daily monitoring of external service providers, and if they have any suggestions, questions or complaints, they shall inform their immediate ACA manager or supervisor who will then inform the Station Manager who is responsible for communication with their employees.

The contracted Station Manager shall inform the ACA Head of Quality about all results of internal audits or inspections conducted by the contracted service provider or outsourced audit or inspection results. The purpose of such monitoring is to ensure databases and other internal and external sources of operational data provided for the support of operations are current, accurate and complete.