Quality Assurance Manual (QAM)

• Record Revision
  • Record of Temporary Revision
• List of Effective Pages
• AC Aviation Quality Policy
  • AC Aviation Quality Assurance Manual Signature Page
    • Issue 00 Revision 00
    • CAAT Acceptance
• Introduction
• Company Legal Business Name
• Common Language
• Principle Place of Business
• Changes to ACA’s AOC
• System of Amendment and Revision
  • Persons Responsible for Issuance of Amendments and Revisions to the QAM
  • Record of Amendments and Revisions with Insertion and Effective Dates
    • Record of Revisions
    • Record of Temporary Revisions
    • Amendment and Revision Page Control
    • The Revision Process
    • Revision Notification Process of Employees at Home Base
    • Revision Notification Process of Flight Crew Members Away from Home Base
    • Revision Notification Process of Employees Away from Home Base
    • Handwritten Amendments or Revisions
    • System for Annotation of Pages and Effective Dates
    • List of Effective Pages
    • Annotations of Changes to Charts and or Diagrams
    • Temporary Revisions
• Distribution Systems of Quality Assurance Manual Amendments and Revisions
• Manual Holder Responsibility
• Non-Authorized Copies of the ACA Quality Assurance Manual
• Definitions
• Acronyms
• Quality Assurance Organization
  • AC Aviation QAM Organisation Chart
  • Name List of Nominated Persons
  • Nominated Persons and Management Daily Quality Commitments
  • Responsibilities and Duties of Nominated Persons Note
    • Accountable Manager
    • Head of Quality
    • Auditors and Inspectors
  • Head of Safety
    • Responsibilities
    • Relationships
  • Head of Flight Operations
    • Responsibilities
    • Relationships
  • Head of Flight Training
    • Responsibilities
    • Relationships
  • Head of Engineering
    • Responsibilities
    • Relationships
  • Head of Ground Training
    • Responsibilities
    • Relationships
  • Chief Pilot
    • Responsibilities
    • Relationships
  • Pilot-in-Command
    • Responsibilities
  • Co-pilot
    • Responsibilities
  • Dispatch
    • Responsibilities
    • Relationships
  • In-Flight Service Representatives
    • Responsibilities
    • Relationships
  • ACA Personnel
• Appraisal of AC Aviation Empoyees
• AC Aviation Quality Assurance System
  • ACA’s Eight Quality Management Principles
    • Principle 1 – Customer Focus
    • Principle 2 – Leadership
    • Principle 3 – Involvement of Employees
    • Principle 4 – Process Approach
    • Principle 5 – System Approach to Management
    • Principle 6 – Continual Improvement
    • Principle 7 – Factual Approach to Decision Making
    • Principle 8 – Mutually Beneficial Contract Service Provider Relationships
  • The Links between Quality Assurance System and other ACA Quality Components
  • The Continuous Quality Assurance System Monitoring Process
  • Continuous Improvement of the Quality Assurance System
  • Quality Assurance System Overview
    • Quality Performance Indicators
    • Performance Analysis Trend Analysis
    • Quality Performance Targets
    • Audits
    • Inspections
    • Data Gathering
    • Data Analysis
    • Gap Analysis
    • Quality Promotion
    • Continued Airworthiness
    • Documentation
  • The Quality Assurance Committee
    • Quality Assurance Committee Focus
  • Quality Assurance System Assessment
  • The Management of Change
• Compliance Monitoring System
  • Compliance Monitoring Subject Guide
    • Compliance Monitoring Topic Guide: For Operations
    • Compliance Monitoring Topic Guide: For Ground Handling, Mass Balance and Flight Crew
    • Compliance Monitoring Topic Guide: For In-Flight Service Representative and Other ACA Personnel
    • Compliance Monitoring Topic Guide: For documentation and Maintenance
  • Non-compliance Identification and Management
  • Employee Reporting Rights
  • Received Non-compliance Forms, QAS-1
  • Estimate Concerns or Non-Compliance Severity
  • Sample Non-compliance Concerns and Reduction via Corrective Actions
• Contract Service Providers
• Audits and Inspections
  • The Audit or Inspection Process
  • Audits
    • Audit Types
  • Specialist Advice
  • Audit Planning
  • Audit Scheduling
  • Audit Schedule Control
  • ACA Audit Program
  • Audit Subject Areas
  • The Audit Process
  • Audit Scope
  • Auditors Requirements When Conducting QAS Audits
  • Audit Preparation
  • Audit Notification
  • Audit Entry Meeting
  • Beginning the Audit
  • Techniques Which Contribute to an Effective Audit
  • Data Gathering Guidelines
  • Reporting Findings
  • Data Analysis
  • Audit Closing Meeting
  • Non-Compliant Findings
    • Value A or B Non-Compliant Findings
    • Value C, D or E Non-Compliant Findings
  • Quality Assurance Committee Meetings
  • Corrective Action
  • Follow Up Inspections
  • Monitoring and Corrective Action
  • Closure
    • Closure of an Inspection with NO Non-Compliant Findings
    • Closure of an Inspection with Non-Compliant Findings
• Inspections
  • Inspection Types
    • Quality Inspections
    • Compliance Monitoring Inspections
    • Internal Inspections
    • External Inspections
    • Follow Up Inspections
  • Inspection Subject Areas
  • The Inspections Process
  • Inspection Scope
  • Inspectors Requirements When Conducting Inspections
  • Inspection Preparation
  • Techniques Which Contribute to an Effective Inspection
  • Data Gathering Guidelines
  • Reporting Findings
  • Data Analysis
  • Inspection Closing Meeting
  • Non-Compliant Findings
    • Value A or B Non-Compliant Findings
    • Value C, D or E Non-Compliant Findings
  • Quality Assurance Committee Meetings
  • Follow Up Inspections
  • Monitoring and Corrective Action
  • Closure
    • Closure of an Inspection with NO Non-Compliant Findings
    • Closure of an Inspection with Non-Compliant Findings
• ACA QAS Compliance Monitoring Training
  • Initial Training for Auditors and Inspectors
  • Recurrent Training for Auditors and Inspectors
  • Initial Quality Assurance System Training Syllabus / All Employees
  • Recurrent Quality Assurance System Training Syllabus / All Employees
• Record Keeping
  • Document Retention
  • Storage Peroid
• Sample Forms
  • Sample Quality Audit Schedule
  • Non-compliance Report Sample Form QAS-1
  • Sample Audit or Inspection Checklist, Form QAS-2
  • Sample Audit or Inspection Form, QAS-3
  • Sample Audit or Inspection Report, QAS-4
  • Quality Assurance Committee Meeting Record, QAS-5
  • Sample Contract Service Provider Quality Audit, Form QAS-6
  • Suggestion Form Sample